Refund policy

StayAliveCo will provide a refund or replacement only if one is requested within 7 days of the receipt of your order and only under the conditions listen below.

- Please be aware that a 50% restocking fee applies to all refunds

- Delayed delivery of the product In case the product is not received, you can cancel the order and the full amount will be refunded back to the you within 14 working days

-To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. We may refuse any returns that seem invalid. To start a return, you can contact us at Support@StayAliveCo.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at Support@StayAliveCo.com

Pre-ordered items can be refunded ONLY IF the order has not been created. Once the item has been created then we are unable to refund as it is a custom product. On pre-order items we have a set date where we will start creating it. If a customer asks for a refund TWO days after the creation date we have stated on the product page, then we will be unable to process with a refund. Making purchases on a pre-order items shall be understood that the order will not be fulfilled until the given date. Our timeframe for shipping/processing applies after the creation date of the pre-ordered item.

StayAliveCo not liable for missing or lost packages once tracking shows "delivered." Please use the tracking number we provide to follow your order until it is delivered. Should you never receive your order, but the tracking number shows that it’s been delivered, please check with your mailman, neighbors or building manager/mail room, before contacting us. If you are still unable to locate the package, please reach out to us and we will file a claim. Based on the outcome of the claim, we may or may not be able to replace your order.

StayAliveCo is not liable for missing packages due to "insufficient address" or similar reasons. We will send out the packages to the address provided to us. Any issues with incorrect shipping address provided to us is not our fault, and we will not be responsible for refunding or resending. The address provided to us is what would be used and if it's in transit we may be unable to update the address. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We will require a photo of the defected/damaged product in order to continue a refund.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Cancellation 

You can cancel your order by contacting us at Support@StayAliveCo.com, before the item has been dispatched. If you ordered a custom product, we only allow 2 days prior to the purchase date to be cancelled. Once the custom product has been made we do not accept any cancellation/refunds.

Our refund policy is subject to change at any time, without prior notice.