FAQs

How can I contact StayAliveCo?

You can reach out to us at support@StayAliveCo.com where our customer service team will be happy to help you with your needs!

 

How Should I Wash My Hoodie/T-Shirt?

  1. Turn the hoodie/T-Shirt inside out: This step is crucial as it helps to protect the letters or designs on the outer surface from direct contact with the washing machine's agitator or other clothes. Turning it inside out creates a barrier and reduces friction during the wash cycle.

  2. Use a gentle cycle: Set your washing machine to a gentle or delicate cycle with cold water. Avoid using hot water as it can cause the letters to shrink or peel. A gentle cycle will minimize agitation and reduce the risk of damaging the letters.

  3. Choose a mild detergent: Use a mild detergent that is specifically designed for delicate or colored fabrics. Avoid using harsh detergents or bleach as they can be too aggressive on the fabric and the letters.

  4. Avoid fabric softeners: Fabric softeners can sometimes weaken the adhesives used for the letters, causing them to peel off. It's best to skip fabric softeners when washing clothes with printed designs.

  5. Don't overload the machine: Make sure there's enough space for the hoodie/T-Shirt to move freely inside the washing machine. Overloading the machine can cause excessive friction and increase the likelihood of damage to the letters.

  6. Air dry the hoodie/T-Shirt: After washing, remove the hoodie/T-Shirt from the washing machine and gently reshape it. Avoid wringing or twisting the fabric, as this can also damage the letters. Hang the hoodieT-Shirt to air dry, preferably away from direct sunlight, which can fade both the fabric and the letters.

  7. Avoid ironing over the letters: If the hoodieT-Shirt requires ironing, do so inside out or place a thin cloth over the letters to protect them from direct heat.

 

Where do you ship your products from?

We ship from our partnered warehouses and factories located in the United States, Europe, and China.  Please expect your items to be shipped separately, if you order more than one item, as different factories specialize in different areas of manufacturing.

How long will it take for my order to arrive?

Our Non-Holiday shipping/creating/processing times:
Processing/creation time: 1-3 Business Days
Shipping time: 1-2 Weeks (Business Days)

Our holiday shipping/creating/processing times:
Processing time: 3-5 Business Days
(Backorder dates not included)
Shipping time: 2-3 Weeks (Business Days)
Delay can exist out of our control.

Where is your company located?

Our headquarters is in the US while our warehouses are located across the United States, Europe, and China.

Will I receive a confirmation number after I place my order?

Yes, all customers will receive a confirmation number to the email they provide during checkout.

How can I pay?

We accept all major payment methods: Visa, MasterCard, Discover, Amex, Apple Pay, Google Pay, Facebook Pay, Shop Pay.